Technical Support

banner_2

24 HOURS A.HOT LINE WITH TECHNICAL SUPPORT

24
Our Technical Department specialists offer arrangements for spares and printers, training for distributors and maintainance contracts for following trade marks VideoJet®, Domino®, Willett®, Markem-Imaje®, Hitachi®, Linx®, Ebs®,Citronix®, Zanassi® y Limitronic®. All this; using original spare parts or compatibles pieces with best quality certifications. We offer technical advisement 24 hour per day, 365 days per year.

Consumables contracts

When you decide to contract this service, you receive an extra discount in consumables, during the contract period. You have also a possibility to get consumables automatically and regularly, without putting order.

Maintenance contracts

We offer Maintenance Contracts based on individual needs of our clients. The agreement allows controlling of your printers, with periodical checks and filters change. This way we prevent faults and damages and maintain your equipment in perfect conditions.

Your way to us = satisfaction

You can reduce your costs using alternative products of ICC Group, with high quality and competitive prices. Try us and you will see!

Technical Service, efficient and competent

We know the best way to satisfy your needs. You can get technical help during 24 hour per day, even in complex malfunctions.

Technical Support

All members of our Technical Department are specialist of several OEM trademarks, with large market experience. They will help to resolve your doubts, offering solutions for all needs.

Targets

Our mission is your satisfaction. We help to solve your doubts, maximize your fabrication time and give you fast and effective response to possible problems making your printer works perfectly.

Warranties

We give full guarantee for repairs and spares during at least 3 months after the service. We also offer one year guarantee for all commercialized printers.

Service and integrated support of customer service

We take care of installation and repair of OEM and alternative printers; offering trainings and counseling to their operators for Spanish territory.

Telephone support

Our technical specialist offer support and help personally or via telephone (hot-line) giving immediate solutions to your problems.

Training

Our specialized Technical Support Department offers trainings for final users. Additionally, we arrange advanced trainings to extend the knowledge about maintenance and faults detection.